Zivora Support

Frequently Asked Questions

Subscriptions & Billing

How do I cancel my subscription?

Open the Settings app on your iPhone → tap your name → Subscriptions → find Zivora and tap Cancel Subscription.

How do I restore a previous purchase?

Open Zivora → tap Upgrade → tap Restore Purchases at the bottom of the paywall screen.

When does my subscription renew?

Your subscription automatically renews at the end of each billing period unless cancelled at least 24 hours before the renewal date.

Can I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com to request one.

Account & Data

How do I delete my account?

Email us at support@zivora.ai with your request and we will permanently delete your account and all associated data within 30 days.

What data does Zivora collect?

Please review our Privacy Policy for full details on data collection and usage.

General

The app is crashing or not working correctly.

Try closing and reopening the app. If the issue persists, uninstall and reinstall Zivora, then email us at support@zivora.ai with a description of the problem and your device model.

I have a feature request.

We'd love to hear it — send us an email at support@zivora.ai.